Job Description

TalentPop is seeking a Customer Retention Specialist to design and manage multi‑channel retention programs for leading ecommerce brands in a fully remote role.

You will analyze churn, optimize onboarding and loyalty programs, and collaborate with marketing and product teams to boost CLV and repeat purchases.

Required: 1+ year in retention/CRM, experience with Klaviyo or similar tools, and proficiency in HubSpot or Salesforce Marketing Cloud; strong data mindset and communication skills.

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