Retention Agent

Job Summary
We are seeking a dynamic and energetic Retention Agent (Phone) to join our customer support team. In this role, you will be the frontline ambassador responsible for engaging with clients via phone and emails to strengthen relationships, resolve issues, and promote customer loyalty. Your enthusiasm and communication skills will help turn inquiries into positive experiences, ensuring our clients feel valued and supported at every interaction. This position offers an exciting opportunity to make a meaningful impact while developing your sales and customer service expertise in a fast-paced environment.

Responsibilities

• Engage with customers through outbound and inbound calls to address their needs, concerns, and inquiries promptly and professionally
• Identify opportunities to retain clients by offering tailored solutions, upgrades, or alternative services that meet their needs
• Maintain detailed records of customer interactions, transact...