Retention Agent

Position Overview

Retention Agent / Renewal Specialist

Department: Inside Sales
Employment Type: Permanent
Location: Greater Montreal Metropolitan Area, Canada
Reporting To: Retention Manager

Job Description

We are looking for a highly motivated Renewal Specialist who is passionate about customer relationships and loyalty. In this role, you will play a key part in maintaining and developing relationships with existing clients managed through our Complyworks solution, supporting these clients by demonstrating the added value of our contractor management solutions while ensuring maximum satisfaction and engagement. With a strong background in commercial renewals, you are well‑versed in consultative selling techniques and identify your clients’ specific needs to offer tailored solutions.

Responsibilities

• Handle inbound calls and emails related to renewals and negotiations ...