Retail Supervisor - Woodlands

Key Responsibilities: Supervise and guide team members during shifts to ensure exceptional customer service and sales performance. Support daily store functions including opening/closing, cash-ups, stock control, and visual merchandising. Handle customer queries and escalate issues where needed. Assist with team coaching, shift planning, and performance feedback. Ensure store standards, health & safety, and company policies are maintained. Monitor and report on sales performance and staff productivity. Requirements: Minimum 12 years experience in a retail environment, with some supervisory or team-leading experience. Strong communication and interpersonal skills. High level of reliability, initiative, and attention to detail. Ability to lead by example and work well under pressure. Matric essential; a relevant retail or business qualification is an advantage. Computer literacy and experience with POS systems.