Job Description
Job Description:
We are seeking a dynamic and experienced Retail Supervisor to join our team. The ideal candidate will be responsible for overseeing the day-to-day operations of the retail store, ensuring excellent customer service, managing inventory, and leading a team of retail associates.
Responsibilities:
- Supervise and motivate retail staff to achieve sales targets and provide excellent customer service
- Manage inventory levels to ensure products are in stock and well-presented
- Train, onboard, and schedule retail associates
- Handle customer inquiries and complaints in a timely and professional manner
- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.
- Monitor store performance and suggest improvements to increase efficiency and profitability
- Contribute to the recruitment, training, and development of retail associates
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