Retail operations manager

Primary Responsibilities Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail sites to ensure smooth, safe, and compliant operations. Support and manage the Retail Support Officer to deliver outstanding performance. Monitor and analyse sales, margin, and volume performance across all sites. Identify underperforming retail sites and implement corrective action plans. Translate the Retail Director’s strategic objectives into operational plans and guide Area Managers in execution. Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ). Conduct regular audits and follow-ups. Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites. Provide leadership and support to Area Managers, helping them grow their capabilities. Promote accountability and alignment with company values. Identify and implement operational efficiencies and cost‑saving initiatives a...