Job Description
Join Harry Rosen as a Retail Operations Leader in Toronto, focusing on operational efficiency and customer engagement within the luxury menswear sector. This full-time role emphasizes leadership and service excellence.
In this permanent position, you will support the Operations Leader, enhancing customer service while overseeing logistics and sales support functions. Your leadership will foster a culture of operational excellence, ensuring compliance with store procedures and elevating the customer experience through effective team management and training.
Key Responsibilities:
• Oversee training and performance for non-selling roles
• Coordinate logistics and shipping for efficient operations
• Promote exceptional customer service to achieve NPS targets
• Conduct audits and manage shrinkage control activities
• Handle payroll processing and oversee non-selling expenses
Requirements:
• 3-5 years relevant retail ...
In this permanent position, you will support the Operations Leader, enhancing customer service while overseeing logistics and sales support functions. Your leadership will foster a culture of operational excellence, ensuring compliance with store procedures and elevating the customer experience through effective team management and training.
Key Responsibilities:
• Oversee training and performance for non-selling roles
• Coordinate logistics and shipping for efficient operations
• Promote exceptional customer service to achieve NPS targets
• Conduct audits and manage shrinkage control activities
• Handle payroll processing and oversee non-selling expenses
Requirements:
• 3-5 years relevant retail ...
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