Job Description

Responsibilities

of Role:

Performance-based Coaching:

  • Work directly with Client Advisors and Team Managers on the sales floor, leading in the moment coaching and feedback on the client experience, relationships, selling and leadership skills & behaviors, 90-100% of the time.
  • Measured by Key Performance Indicators, including (but not limited to): sales (core focus), AUR, Conversion, Mystery Shop, Net Promoter Scores, Client relationships, clienteling and appointments.

    • Leadership, Guidance and Influence:

  • Approach coaching with curiosity and optimism. Recognizing the positive contributions and progress when exhibited.
  • Motivate and inspire the team to strive for excellence, and reach their potential, through consistent, daily behaviors.
  • The Coach will work with Store Directors and Team Managers to help develop 30-60-90 coaching plans for mid-to-low performers.
  • Determine approach to drive the performance and behaviors of identif...

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