Job Description

Retail Team Lead

Department: Field Operations

Direct Reporting Line: Store Manager

Subsidiary/Country: Canada

Location:

GSMS Grade: P3

Personnel Managed: Yes

Purpose:

Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding the hourly associates in the day-to-day procedures to best drive the store objectives.

Key Responsibilities:


  • In conjunction with, or in the absence of management staff, guide the daily operations of the store and activities of hourly associates to accomplish excellent customer service and to maximize sales.



  • Provide positive reinforcement to hourly associates to promote a high level of momentum and to achieve the optimal results and growth of the staff.



  • Conducts one–on–one and/or small group training presentations for Sales Associates on product knowledge, store activities, job du...

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