Retail Experience Lead

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift. The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include supervising staff, assisting cashiers, delivering consistently high customer service, managing cash, performing administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education, leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Stro...