Job Description
Elevate cannabis retail at FIKA as a Retail Experience Lead in Edmonton, AB. This leadership role emphasizes exceptional customer service and operational excellence during daily shifts.
FIKA is seeking a Retail Experience Lead to oversee store operations and enhance team performance. You will manage opening and closing duties, supervise staff, and maintain high presentation standards for products. Educating team members and customers alike is a crucial part of this role, ensuring exceptional service and adherence to compliance standards.
Key Responsibilities:
• Open and close the retail store, managing alarms
• Greet and assist customers effectively
• Maintain high levels of product knowledge and suggest items
• Onboard and train new team members
• Address customer complaints with professionalism
Requirements:
• 2 years of retail experience required
• High school diploma or GED necessary
• Strong customer service and troubleshooting skills
• Provinci...
FIKA is seeking a Retail Experience Lead to oversee store operations and enhance team performance. You will manage opening and closing duties, supervise staff, and maintain high presentation standards for products. Educating team members and customers alike is a crucial part of this role, ensuring exceptional service and adherence to compliance standards.
Key Responsibilities:
• Open and close the retail store, managing alarms
• Greet and assist customers effectively
• Maintain high levels of product knowledge and suggest items
• Onboard and train new team members
• Address customer complaints with professionalism
Requirements:
• 2 years of retail experience required
• High school diploma or GED necessary
• Strong customer service and troubleshooting skills
• Provinci...
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