Job Description

Retail Customer Experience Officer

Location: Indiana, Illinois, Kentucky, Tennessee, or Georgia (On-Site)

Status: Full-Time, Salary Exempt Officer

Why Join First Financial Bank?

At First Financial Bank, we believe every client interaction is an opportunity to deliver excellence. As the Retail Customer Experience Officer, you'll lead our efforts to champion customer advocacy, resolve complex issues, and create seamless service across all retail touchpoints — including direct oversight of our Contact Center. Your work will help shape how customers experience our brand and ensure our associates are empowered to deliver the highest standards of service and care.

What You’ll Do

  • Champion customer advocacy: Serve as the central point for escalated issues, working cross-functionally to resolve challenges, enhance processes, and restore trust.
  • Improve service through insights: Analyze customer feedb...

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