Job Description

Pearson, based in Hellaby, is seeking an Advanced Associate in Professional Services to support learners and internal teams in the Results Resolution team. This role emphasizes accuracy and high-quality customer service.

Key responsibilities include resolving customer queries, ensuring SLAs are met, and maintaining effective communication. Candidates should possess strong attention to detail and be comfortable in a collaborative environment with a focus on delivering quality work.

Essential qualifications include GCSEs in English and Mathematics and proficiency in Microsoft Office, particularly Excel.

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