Resolutions Officer- Superannuation

We're partnering exclusively with one of Australia's leading industry superannuation funds to recruit Complaints Resolution Officers for an initial 3-month temporary project, with potential for extension.

The role:

• Support the Member Experience team by managing a portfolio of member cases from start to finish.
• Communicate with members via phone and email to deliver timely, empathetic and practical resolutions.
• Approximately 70% administration and 30% phone-based.
• Focus on resolving allocated cases and delivering an exceptional customer experience rather than triaging new matters.

About you:

• Previous experience in complaints resolution, customer service or case management will be advantageous 
• Prior experience within superannuation in essential for this role. 
• Strong written and verbal communication skills with the confidence to pick up t...