Resident Services Coordinator

Summary

The Customer Support Representative is a multi-faceted role committed to providing a best-in-class experience to our residents during US-based after-hours and weekends. This role will also serve as part of our HOA team ensuring communication and databases are
maintained. We want to transform what it means to rent through exceptional customer service, operational excellence, and a passion for hospitality.

Responsibilities

The Customer Support Representative responds to resident inquiries, providing quality, accurate resolutions utilizing multiple internal systems and resources. This role works to identify requests, amenities, and work orders, both routine and emergency, and communicate relevant information back to the resident. As the friendly first point of contact within Elara, the Resident Services Coordinator uses creative problem-solving to ensure customers’ needs are heard, prioritized, and met.