Resident Liaison Officer

Job Description

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes, communicate updates and changes, coordinate handover of keys to site teams, provide a high standard of customer aftercare, and manage expectations between residents, the client and our operations teams.

Qualifications

• Excellent communicator with experience in a contractor or client‑side resident liaison or community engagement role, preferably within planned / reactive maintenance or asset management.
• Resilient under pressure, with discretion and respect in a public‑facing role.
• UK driving licence and own car.

Benefits

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate intervi...