Job Description
Job Description
- Supervise daily reservations operations, ensuring all enquiries and bookings are handled promptly, accurately and in line with brand standards
- Maintain clear and effective communication between Reservations, Front Office and key hotel departments
- Oversee daily administrative tasks, correspondence and reporting to ensure accuracy and completion
- Ensure compliance with Emergency Communication procedures, directing all media enquiries to the nominated spokesperson
- Monitor reservation payments, authority forms and chargeback processes, escalating issues to the Financial Controller when required
- Apply Elysium yield management practices and maintain awareness of competitor activity to support revenue performance
- Drive upselling initiatives and oversee the management of no-show bookings in line with hotel policies
- Support, coach and guide Reservations Agents, assisting with group bookings and complex trans...
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