Reservations Supervisor - Hotel

Responsibilities

• Co‑coordinate activities with other work units or departments.
• Perform the same duties as workers supervised.
• Prepare and submit reports.
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
• Assist clients/guests with special needs.
• Co‑coordinate, assign and review work.
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
• Take, cancel and change room reservations.
• Respond to complaints of guests.
• Receive and record bookings for package tours.
• Provide staff training.
• Provide, arrange for, or refer guests to valet parking services.
• Provide information on hotel facilities and services.
• Process credit cards, vouchers and other payments.
• Process group arrivals and departures. ...