Reservations Officer

Job Description – Reservations Officer (OTA & Online Reservations) The Manor, Naldehra Position: Reservations Officer Department: Reservations & Revenue Location: The Manor, Naldehra Reports To: General Manager / Revenue Manager Job Summary The Reservations Officer will be responsible for managing all room reservations received through Online Travel Agencies (OTAs), direct bookings, email, telephone, and the hotel website. The role focuses on maximizing room occupancy, maintaining rate parity across all booking channels, ensuring accurate inventory management, and delivering exceptional guest service throughout the reservation process. OTA channel management and coordination with Front Office and Revenue teams will be a key responsibility. Key Responsibilities OTA & Channel Management Manage reservations received through OTA platforms such as Booking.com, Agoda, Expedia, MakeMyTrip, Goibibo, and other distribution channels. Monitor room inventory, rates, restrictions, and availability ...