Job Description
Job Description
- Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business
- Conduct training to existing and new agents in the team to maintain and improve reservation selling skills
- Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction
- Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings
- Track calls using standard call conversion sheets and report results daily, weekly and monthly
- Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level
- Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservat...
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