Job Description
Adelaide Marriott is looking for a full-time Reservations Manager to join the team.
JOB SUMMARY
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
ABOUT THE ROLE
Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy
Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held
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