Reservations Executive

Duties and Responsibilities

• Reporting directly to the Assistant Reservations Manager, the Reservations Executive is directly responsible for handling telephone enquiries, accepting reservations, and inputting the information into the computer system.
• Work closely with all Front Office and Sales colleagues, providing lead advice and constant 'feedback' concerning both enquiries and firm reservations.
• Assists in maximizing the hotel's occupancy potential, whilst protecting the hotel's business mix.
• Maintain a professional yet friendly business manner in all guest and client interactions, both personally and in correspondence and on the telephone.
• Guide and train the Reservations Agent.

Requirements

• Secondary education
• A positive and keen to learn attitude
• Passion to deliver exceptional levels of guest services
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