Job Description


Company Description

At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!


Job Description

As a Reservations Coordinator, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.

Key responsibilities will include (but are not limited to):

  • Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
  • Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
  • Efficiently manage bookings, including changes and cancellatio...

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