Job Description

This luxury resort in Co Carlow is currently recruiting a Reservations Agent to join their team. This role is responsible for managing the rooms reservation process for both individual and group bookings as well as assisting the Reservations Manager with all aspects of the Reservations Function daily.

Responsibilities include:

  • Assist with meeting and exceeding budgeted targets.
  • Ensure the constant delivery of excellent guest and customer service.
  • Ensure all email traffic is monitored and reservations appropriately recorded and checked – dates, price, market segmentation, sources etc.
  • Manage no-show and cancelled reservations and process charges according to hotel policy.
  • Work closely with the Sales team to help identify leads and convert leads to confirmed bookings.
  • Liaise with the Reservations Manager to maximise room revenue. Assist with daily, weekly and monthly revenue reporting.
  • Provide details of hot...

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