Reservations Agent

Company Description

At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!

Job Description

As a Reservations Agent, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.

Working hours: Monday to Friday, 9:00am–5:00pm

Key Responsibilities

• Responding promptly and professionally to guest enquiries via phone, email, and other communication channels.
• Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
• Efficiently manage bookings, including changes and cancellation...