Job Description

The Role

Based at the award winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.

The Role

  • Handle all accommodation bookings and inquiries via phone, email, and internal systems

  • Accurately input reservations into the property management system (PMS)

  • Maximise room occupancy and revenue through effective selling techniques

  • Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.

  • Provide guests with accurate information regarding room types, rates, packages, and hotel facilities

  • Maintain a high level of product knowledge to tailor guest experi...

Ready to Apply?

Take the next step in your AI career. Submit your application to Pan Pacific Hotels Group today.

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