Reservations Agent

ALL about the role:

Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:

• Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
• Maintain fluency with the Accor Live Limitless Loyalty Program
• Oversee accuracy of room blocks, reservations, and rate codes
• Process all reservation requests, changes, and cancellations with different channels
• Identify guest reservation needs and determine appropriate room type
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests  
• Follow sa...