Reservationist

NOW HIRING | RESERVATIONIST Cape Town, Western Cape Are you passionate about hospitality and delivering exceptional guest experiences? We're looking for an experienced Reservationist to join a leading hotel in Cape Town. What You'll Do: Manage hotel reservations from enquiry to confirmation Provide outstanding service to guests via phone and email Ensure bookings are captured accurately and efficiently Upsell room categories and hotel services Coordinate special guest requests with operational departments Maintain reservation records and guest databases Resolve guest queries professionally while ensuring an exceptional customer experience Requirements Diploma or Degree in Hospitality Management or from a recognised hotel school Previous reservations, front office or guest services experience within a hotel environment Experience with Opera PMS and Microsoft Office Strong communication and customer service skills Excellent administrative skills with exceptional attention to detai...