Job Description

Job Description

  • Plan the room reservations.
  • Ensure proper selling techniques and strategies are utilized to maximize room revenues.
  • Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
  • Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
  • Plan & prepare forecasts on a timely basis for review.
  • Plan & prepare monthly reports, forecasts and other relevant reports.
  • Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure that the team has been trained for a...

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