Reservation Coordinators

Job Purpose

The Reservation Coordinator is responsible for managing booking inquiries, processing reservations accurately, and ensuring a seamless customer experience from initial contact through confirmation. The role requires strong organizational skills, attention to detail, and excellent customer service to maximize occupancy/revenue and maintain client satisfaction.

Key Responsibilities

Reservation Management

• Receive and process booking inquiries via phone, email, website, and third-party platforms.
• Accurately enter reservation details into the reservation system.
• Confirm bookings, issue confirmations, and follow up when required.
• Modify, cancel, or reschedule reservations as requested.
• Monitor availability and ensure accurate inventory management.

Customer Service

• Provide professional, courteous, and timely responses to c...