Reservation Agent

We are seeking a detail-oriented and customer-focused Reservation Agent to join our dynamic team in Sepang, Malaysia. In this role, you will be the crucial first point of contact for our guests, guiding them through the booking process and ensuring a seamless, memorable reservation experience. You will manage reservations with precision, build strong guest relationships, and collaborate with hotel departments to deliver exceptional service from the initial inquiry through check-in.

• Process, modify, and manage guest reservations with accuracy and efficiency
• Handle incoming calls and emails professionally, responding promptly to guest inquiries and special requests
• Enter and update reservation information in the property management system with meticulous attention to detail
• Coordinate with various hotel departments to ensure guest requirements are clearly communicated and fulfilled
• Maximize revenue opportunities throu...