Reservation Agent

As Reservations Agent you are expected to:

• Maintain effective office administrative procedures
• Adhere to all Standard Operating Procedures. 
• Take personal responsibility for driving upselling and achieving set revenue targets by months.
• Be fully aware at all times of the Selling Strategy rates packages groups and booking status of the hotel.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace/follow-up reports according to departmental requirements.
• Check expected arrivals 1 3 and 7 days prior according to SOP and reconfirm bookings.
• within the department that will safeguard and detect double-bookings non-guaranteed bookings filing errors and other inaccuracies.
• Understand and apply hotel policies for no-shows cancellations credit and pre-payment policies.
• To be up to date with current information and data on the ho...