Job Description
Assisting customers telephonically or non-telephonically with service and support issues.
Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products
Recommend products or features that may benefit the customer.
Escalate any system issues after thorough troubleshooting
Has no supervisory responsibilities
Job Qualifications:
Bachelor's degree holder in any field or completed at least 2 years level in college (no back subjects/incomplete units)
At least 2-3 years of inbound customer support experience in a BPO or similar setting, with a minimum of 1.5 years tenure per work experience
Technical, Sales, Finance, or Legal background is a plus
Excellent verbal and written communication skills
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