Research & Experience Analyst

Your role in our future:

• Customer Research & Analysis
• Design and manage quantitative and qualitative studies: from drafting questions to producing and presenting insights
• Analyze customer data (satisfaction surveys, ad hoc surveys, CRM, verbatim comments, digital data…)
• Generate actionable insights for internal teams
• Share insights with appropriate content and format depending on the audience (written and oral presentations)
• Customer Experience Management
• Mapping customer journeys
• Identify pain points and opportunities for improvement
• Co-develop action plans with different internal stakeholders
• Monitoring KPIs
• Defining and tracking key metrics (CSAT, CES, etc.)
• Implement dashboards and regular reporting
• Measure the impact of improvement initiatives
• Project management...