Job Description
Research Assistant (Call Center Manager)
Wayne State University is searching for an experiencedResearch Assistant (Call Center Manager)at its Detroit campus location.
Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.
Essential functions (job duties):
+ Perform in-person day-to-day oversight and quality control aspects of survey research unit, including:
+ Recruitment and training of interviewers, scheduling, and assigning staff to project tasks;
+ Perform ongoing assessment of interviewers and support staff, providing feedback and implementing an individualized “Performance Improvement Plan” (PIP) for staff working in t...
Wayne State University is searching for an experiencedResearch Assistant (Call Center Manager)at its Detroit campus location.
Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.
Essential functions (job duties):
+ Perform in-person day-to-day oversight and quality control aspects of survey research unit, including:
+ Recruitment and training of interviewers, scheduling, and assigning staff to project tasks;
+ Perform ongoing assessment of interviewers and support staff, providing feedback and implementing an individualized “Performance Improvement Plan” (PIP) for staff working in t...
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