Requisition Posting Title Service Delivery Trainer

Job Summary

• The Trainer, Service Delivery at Ventra plays a vital role in onboarding new Ventra colleagues and educating our service delivery teams on processes required to serve our clients. The Trainer is responsible for delivering and assisting with the training programs that will improve the effectiveness and success of our colleagues. The Trainer will conduct regular training activities for new and existing colleagues to ensure ongoing excellence in our service delivery.

Essential Functions and Tasks

• Delivers and facilitates structured training and development programs and initiatives in support of the company's service delivery initiatives.
• Provides continual training support and facilitation, based upon service delivery observations.
• Provides observations and coaching requested by functional Learning & Development partners – and/or cross department leadership – specific to identified service performance ga...