Job Description

Job Summary

Promote the Morongo Rewards by assisting patrons through the membership process and answer questions.

Essential Duties And Responsibilities

  • Maintains relationships with known players and develop relationships with potential players
  • Meets, greets and delivers exceptional service to all guests in person or over the phone. Assists with resolution of guest issues
  • Seeks out and “sells” guests on the value of signing up for a Morongo Rewards Card. Achieves daily, weekly and monthly signup/email/phone number and carded play goals set forth by the Marketing team
  • Enrolls guests in Morongo Rewards and issues new player cards, reprints, PIN changes and maintains accurate player tracking information
  • Assists with the arrival and departure of bus groups, when applicable
  • Assists guests both over the phone and in person
  • Issues complimentaries to Morongo Rewards members based on evaluation...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Morongo Casino Resort & Spa today.

    Submit Application