REPRÉSENTANT DU SERVICE À LA CLIENTÈLE

JOB DESCRIPTION

Job Description
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires experience in the fashion field or in a related area. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor/manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
Job functions/ Requirements:

Open and maintain customers by recording all information

Manage large amounts of incoming calls/ emails

Resolve product or service problems by clarifying the customer's complaint to supervisor; determining the cause of the problem; selecting and explai...