Job Description

Responsibilities:

  • Work with clients to capture and clarify reporting requirements.

  • Independently build and deliver reports using SQL and Aceyus products.

  • Contribute to project scoping, planning, and customer communication.

  • Collaborate cross-functionally to ensure smooth deployments.

  • Perform testing, troubleshooting, and documentation.

  • Mentor junior team members and share knowledge informally.

    • Qualifications:

  • Bachelor’s Degree or equivalent experience.

  • 5-8 years in data analytics and reporting roles.

  • Proficiency in SQL and report development.

  • Experience with scripting (html, javascript) preferred.

  • Strong communication and problem-solving skills.

  • Understanding of contact center features and reporting environments (e.g., Five9, Avaya, Cisco).

    • Key Success Factors:

  • Ability to become the trusted advisor to the custo...

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