Job Description

Position: Reports and Workforce Analysts

Salary Budget : 40,000

Shift Schedule : Permanent nightshift and PH holiday work

Work Set-up : Permanent onsite work

Location: Mandaluyong City

Required Experience: Five9 cloud based contact center solutions

Job Description

  • Collect, clean, and analyze data from various sources, having an experience with Five9 cloud based contact center solutions is required in the role.
  • Develop and maintain reports, dashboards, and visualizations to track performance metrics.
  • Identify trends and insights to support business strategies.
  • Ensure data accuracy and integrity in all reports.
  • Collaborate with different teams to understand reporting needs and provide solutions.
  • Automate reporting processes for efficiency.
  • Provide recommendations based on data analysis.
  • Support man...

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