Reporting Specialist, Workforce Management

Reporting Specialist, Workforce Management

The Workforce Reporting Specialist is responsible for gathering, analyzing, and reporting workforce-related data to support operational efficiency and strategic decision‑making. This role ensures accurate and timely delivery of workforce reports, payroll, and employee list to leadership team, support groups, and operations teams. The specialist will collaborate with multiple stakeholders to identify reporting needs, maintain data integrity, and recommend insights that improve workforce planning and performance.

Key Accountabilities

• Collect, analyze, and validate workforce and operational data from various systems (Genesys Cloud, SKPI, etc.).
• Develop and maintain standardized and ad‑hoc reports, scorecards/dashboards, and metrics.
• Ensure accuracy, consistency, and timeliness of workforce reporting.
• Provide insights and recommendations based on data trends to support WF planni...