Reporting Analyst

Transcom is looking for talented individuals like you to join our awesome team Be the next Reporting Analyst for our Transcom Pasig/Davao site.

Join our Transcom Family as a Reporting Analyst

The Reporting Analyst is responsible for supporting the contact centre operations by providing operational KPI reports and dashboards. It is the responsibility of this role to maintain daily operational data are available and accessible. The position is expected to be proactive in setting up accurate measurement matrices and have deep knowledge of the contact centre software, supporting management in executing their business decisions, through their reports, with a high amount of precision and consistency.

Essential Duties & Responsibilities:

• Creation, maintenance and accuracy of all external, internal and ad hoc reports as required – Daily / Weekly / Monthly

• Creating all reports and initial analysis of variance

• Verify the ac...