Job Description

Role: Customer Service Advisor
Salary: £27,500 per annum
Hours: 8am to 5pm, full time office based
Permanent – Full Time

We are looking to recruit a Customer Service Advisor to join our team on our team in Basildon


About the Role


Joining our team, you’llbe responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You’ll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.


Responsibilities

  • Take ownership for responding to inbound communications (calls and emails).

  •  Demonstrate good understanding of the different customer groups/personas, and tailor your style and response to appropriately meet the customer’s needs...

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