Repair Solutions Advisor: Customer-First Vendor Negotiation

We would love for you to explore other opportunities within Asurion.

Responsibilities

A Service Advisor is responsible for monitoring the repair experience for our customers by performing research and making processing decisions on a variety of open repair events. Asurion utilizes a diverse network of independent service providers to repair products for our customers. The Service Advisor will need to be able to work through a variety of issues with these service providers to ensure a high level of customer satisfaction. This role will involve a high degree of negotiating with service providers regarding authorizations, part ordering and procurement, as well as other compliance oversight tasks.

Qualifications

Eligible candidates must be able to determine a course of action to be taken based on a combination of financial, customer satisfaction, and compliance guidelines.

About Asurion

At Asurion, every one of us is a lea...