Job Description
**What you’ll do:**
The Repair and RMA Engineer is responsible for UPS product repair and RMA analysis processes comply with company quality standards and international regulations, improve product reliability, and enhance customer satisfaction through continuous improvement.
• Perform fault diagnosis, repair, and functional testing of UPS products to ensure product performance meets specifications.
• Follow work instructions (WI) and inspection standards during repair operations.
• Receive and analyze returned products (RMA) to determine root cause (design defect, manufacturing issue, misuse).
• Prepare RMA analysis reports, including Failure Mode and Effects Analysis (FMEA) and corrective action recommendations.
• Provide feedback to R&D and manufacturing teams to drive design and process improvements.
• Ensure repair and RMA handling processes comply with ISO 9001, IEC standards, and internal quality requirements.
• Conduct fi...
The Repair and RMA Engineer is responsible for UPS product repair and RMA analysis processes comply with company quality standards and international regulations, improve product reliability, and enhance customer satisfaction through continuous improvement.
• Perform fault diagnosis, repair, and functional testing of UPS products to ensure product performance meets specifications.
• Follow work instructions (WI) and inspection standards during repair operations.
• Receive and analyze returned products (RMA) to determine root cause (design defect, manufacturing issue, misuse).
• Prepare RMA analysis reports, including Failure Mode and Effects Analysis (FMEA) and corrective action recommendations.
• Provide feedback to R&D and manufacturing teams to drive design and process improvements.
• Ensure repair and RMA handling processes comply with ISO 9001, IEC standards, and internal quality requirements.
• Conduct fi...
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