Job Description

We have an exciting opportunity for an Administrator to join our Housing Team, working 37 hours per week for a fixed-term period of up to 12 months.


We are looking for a motivated, enthusiastic and proactive individual who can effectively manage a range of administrative duties while delivering excellent customer service. 


The successful candidate will be able to:

  • Maintain and update complex spreadsheets and databases accurately.

  • Process and integrate rent account information to support the collation and analysis of data relating to refunds.

  • Liaise with colleagues and partner agencies, as required, to progress and resolve cases.

  • Contact residents by telephone, email and letter to ensure they are kept informed throughout the processing of their case.

  • Verify information and supporting evidence provided by residents in relation to potential refunds.

  • Escalate complex, contentious...

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