Renewals Strategy Manager

Overview of this role

As a Renewals Strategy Manager, you'll be a key strategic partner to GitLab's Renewal Management and Customer Success teams, turning complex data into clear decisions that improve how we retain and grow customers. You'll report to the Director of Customer Experience (CX) Strategy and own the renewal analytics and forecasting motions that give CX and Sales leaders confidence in the pipeline, clarity on churn and expansion drivers, and early warning on at-risk accounts. In your first year, you'll shape and refine global renewal forecasting processes, build and maintain renewal health scoring models, and surface actionable insights that drive measurable improvements in renewal performance and operational efficiency across our direct and channel motions. You'll work closely with Revenue Operations, Sales Operations, and IT to improve systems and automation, using tools like Salesforce, business intelligence platforms, SQL, and spreadsheets to support a ...