Job Description
Responsibilities
- Analyze installed base and subscription data to determine renewals
- Prepare pricing quotations using standard pricing templates
- Cross-check against prior quotes and contract terms for accuracy
- Liaise with Field Sales to adjust quotes based on customer feedback
- Respond to channel partner queries about pricing or quotation details
- Escalate exceptions or non-standard cases to senior team or HQ
- Create IT tickets to resolve system, licensing and user issues
- Assist with post-sale admin tasks and customer data updates
- Support team documentation and contribute to process improvement
Qualifications
- 6 mos-2 years of experience in sales support, commercial operations, customer services or similar roles
- Strong Excel skills (lookup functions, pivot tables, data entry accuracy, basic automation)
- Excellent communication and organizational skills
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