Job Description
What You’ll Do
Own the Renewals Process: Manage the end-to-end renewals process for SMB & Commercial customers—ensuring timely, accurate, and customer-centric execution.Customer Retention: Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty.Customer Engagement: Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals.Cross-Functional Collaboration: Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities.Data-Driven Insights: Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges.Negotiation & Escalation Management: Effectively handle renewal negotiations and resolve customer issues w...
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