Renewal Specialist (Sales/Retention)

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Twice a month onsite)

Start Date: ASAP

Schedule: 9:00PM-6:00AM (Manila) M-F

BASIC JOB SUMMARY

:Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. Renewal Managers are expected to engage as needed in escalated renewal situations and will also support the Team Lead in-process reviews and compliance

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What does a day in the life of a Renewal Specialist look lik

• e?Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases
• ).Accountable for timely subscription renewals for customers in assigned territor
• y.Accurately forecasts risks and opportunities in territor
• y.E...